The Roos Orthodontics Front Office Team. From Left: Gail, Amanda, Cindy and Alisha)

Our friendly Front Office Team works hard to accommodate all of our patients and their busy schedules. We have put our heads together to come up with some of the most popular Front Office FAQs we are asked about appointments.

FAQ 1 & 2: Why is it so important to be on-time for my appointments? Why do I have to reschedule my appointment if I’m late?
When we schedule your appointment with you, it is for a specific amount of time depending on what treatment you are going to need on that particular day. If you are late, we will not have enough time to complete this without delaying the treatment of the patients who have appointments after yours. We respect that everyone has busy lives and we work very hard to keep on time so that none of our patients have undue delays. If you are late, we will need to reschedule in order to provide you with the full and necessary treatment.

FAQ 3: Why do I need to call ahead and tell you something is broken or loose, if I already have an appointment?
The appointment that you are scheduled for allows time for the specific treatment that you will be having. Fixing or repairing something that is broken or loose, will add to that time. Calling us in advance allows us to check that we have the necessary time to extend your appointment to accommodate the replacement or repair, without disrupting the schedule and delaying other appointments on the day. It may be that we will have to reschedule your appointment.

FAQ 4: How often do I need to come for appointments?
Depending on your treatment plan, Dr. Roos generally likes to see patients every 8 weeks.

The entire Roos Orthodontics team is committed to providing an exceptional level of service, starting with your very first contact right through until the end of your treatment and the creation of your new smile. We look forward to seeing you at your next appointment.